Terms and Conditions

By purchasing our services, you agree to the terms set out below.

Services Covered by This Policy

This policy applies to:

One-to-one coaching sessions
Coaching packages
Online courses and digital content
Workshops, programmes, and training sessions

Different rules may apply depending on the type of service purchased, as outlined below.

Timeframe for Requesting a Refund

Refund requests must be made in writing by email to persefonecoaching@gmail.com within the timeframes stated for each service type.

Requests made outside these timeframes will not be eligible for a refund, except where required by law.

One-to-One Coaching Sessions

Cancellations by the Client

Sessions cancelled more than 48 hours before the scheduled start time are eligible for a full refund or rescheduling.
Sessions cancelled within 24 hours of the scheduled start time are non-refundable.

Missed Sessions

If you do not attend a scheduled session and do not provide notice, the session is considered delivered and no refund will be issued.

After a Session Has Taken Place

Once a coaching session has taken place, it is non-refundable, regardless of outcome or perceived value.

Coaching Packages

Coaching packages are non-refundable once the first session has taken place.
If a package is cancelled before any sessions have occurred, a refund may be issued minus any administrative or processing fees.
Unused sessions within a package are not refundable once the package has started.

Online Courses and Digital Content

Due to the nature of digital products:

Online courses and digital materials are non-refundable once access has been granted, unless otherwise stated on the sales page.
If access has not yet been granted and you request a refund within 14 days of purchase, a refund may be issued.

If a course includes downloadable materials, access to any content may void refund eligibility.

Workshops, Programmes, and Group Sessions

Cancellations made more than 7 days before the start date may be eligible for a full or partial refund, depending on costs already incurred.
Cancellations made within 7 days of the start date are non-refundable.
If you are unable to attend, you may be offered a transfer to a future session, where available, at our discretion.

When Refunds Will Not Be Issued

Refunds will not be provided where:

services have already been delivered
sessions were missed or cancelled late
dissatisfaction is based on subjective expectations rather than service delivery
lack of results is due to non-participation or failure to engage with the process
digital content has been accessed or downloaded

Coaching is a collaborative process, and outcomes cannot be guaranteed.

Partial Refunds

Partial refunds may be issued at our discretion in limited circumstances, for example:

where part of a service has not been delivered
where a programme is cancelled by us before completion

Any partial refund will reflect the value of services already provided.

Cancellations by Persefone Coaching

If we need to cancel or postpone a session or service:

you will be offered a rescheduled date or
a full refund for the affected service, if rescheduling is not possible

We are not responsible for indirect costs such as travel, accommodation, or lost time.

How to Request a Refund

To request a refund, please email persefonecoaching@gmail.com with:

your full name
the service purchased
the date of purchase
the reason for the refund request

We aim to respond within 5 working days.

Approved refunds will be processed using the original payment method and may take several working days to appear, depending on your provider.

Legal Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws.